Our loyal clientele is everything to us at Shoporiahs. We want you to be happy with your purchase. Due to the small-batch, hand-curated nature of our skincare products, we are unable to offer a refund due to change of mind.

Our tiny overhead and small markups allows us to keep product prices low in relation to the organic and higher end ingredients we source plus the labor of producing everything by hand. This creates a lower barrier of entry for full size products for ongoing use.

If the product is damaged during transit or is comprised within the standard 6-month freshness guarantee please do contact us as we will provide a replacement in those scenarios.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we'll send you the instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Parcels that are returned to us remain the customer’s responsibility and will not be given a Store Credit until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $37.5, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will contact you within 1-2 business days from receipt of package to confirm your return has been processed.

For additional information on returns, please contact us at [email protected]